1. Introduction
As GoRoam.in primarily offers online travel services, the majority of our services are delivered electronically. This Shipping Policy outlines the limited scenarios in which physical delivery may apply.
2. Electronic Delivery
2.1 E-tickets and Vouchers
Most bookings result in electronic documents such as e-tickets, vouchers, and confirmations.
These are delivered instantly to your registered email address.
You can also access them at any time in your GoRoam account under "My Bookings."
No physical shipping is involved for these documents.
3. Physical Document Delivery (When Applicable)
3.1 Document Types
In rare instances, certain travel-related items may require physical delivery. This includes:
Specialized visa documentation
Luxury travel packages with physical welcome kits
GoRoam-branded merchandise
3.2 Delivery Methods & Timeframes
| Delivery Type | Estimated Timeframe | Details |
|---|---|---|
| Standard Delivery | 3–7 business days | Free for orders above ₹2,000 |
| Express Delivery | 1–3 business days | Additional charges apply |
| Premium Delivery | Next business day* | Additional charges apply |
*Subject to availability in your area.
3.3 Shipping Costs
Shipping costs are calculated based on delivery method, destination, and package dimensions.
All applicable shipping fees will be clearly displayed before you complete checkout.
3.4 International Shipping
Available to select countries.
Customs duties, taxes, and import fees are the responsibility of the recipient.
International delivery timelines range from 7 to 21 business days, depending on the destination.
4. Tracking Information
4.1 Shipment Tracking
When physical items are dispatched, you will receive:
A confirmation email containing your tracking information.
Access to real-time tracking via your GoRoam account under the “My Orders” section.
5. Non-Delivery & Lost Packages
5.1 When to Contact Us
If you have not received your shipment within the following timeframes from the shipment date, please contact us:
Standard Delivery: After 7 business days
Express Delivery: After 3 business days
Premium Delivery: After 2 business days
5.2 Resolution Process
In the event of a lost or undelivered package:
We will open an investigation with the shipping carrier.
Upon confirmation, we will either issue a replacement or a refund, as deemed appropriate.
6. Contact Information
For any shipping-related inquiries, please contact us:
Email: shipping@goroam.in
24/7 Helpline: +91-XXXX-XXXXXX
