Return policy

1. Introduction

As GoRoam.in primarily provides travel booking services rather than physical products, our "Return Policy" is focused on the cancellation and modification of bookings. For details related to refunds for canceled bookings, please refer to our Refund Policy.

2. Digital Products

2.1 Membership Fees, E-Tickets, and Vouchers

  • Membership fees, electronic tickets, vouchers, and confirmations cannot be "returned" in the traditional sense.

  • Cancellation policies for these items are governed by our Refund Policy and the terms of the respective Travel Service Providers.

2.2 Travel Insurance

  • Travel insurance purchases may or may not be eligible for a refund, depending on the terms and conditions of the insurance provider and the specific insurance plan selected.

3. Physical Travel Documents

In rare cases where physical travel documents are mailed to you:

  • If the error is ours, we will replace the documents at no additional cost.

  • If the error is due to incorrect information provided by you, replacements may be issued with an additional charge.

4. GoRoam Merchandise (If Applicable)

If you purchase GoRoam-branded merchandise from our website:

  • Returnable Items: Unused and unopened merchandise in original packaging can be returned within 30 days of delivery.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error.

  • Refund Method: Refunds will be issued to the original method of payment once the returned item is received and inspected.

5. Contact Information

For any questions related to returns, please contact our customer support:

Email: help@goroam.in
24/7 Helpline: +91-XXXX-XXXXXX